LATM is the regional mobility authority for the Area of Barcelona. It was set up in 1997 to coordinate the metropolitan public transport system and subsequently, via the Mobility Act, it took on new functions in the area of mobility planning for all modes of transport.
The implementation of the ATM service charter forms part of the strategy of a commitment to serve citizens and therefore determines the services provided by the consortium and establishes their standards of quality. The tools aimed at ensuring continued improvement in this area comprise the evaluation of effective compliance of the service charter as well as citizen involvement in its revision.
ATM's mission is to offer citizens a mobility system that is accessible, sustainable and safe. This mission takes the form of coordination between administrations (related to financing and action plans), collaboration with operators (related to providing services and their coordination) and information to citizens (related to the mobility services offered).
ATM's vision is to consolidate its role for citizens as a trustworthy brand providing a good service and to become an international benchmark in managing mobility for the metropolitan area around Barcelona, a city committed to modernity, well-being and economic and social progress.
The essential value of ATM is consensus and reaching agreements between administrations and with transport operators to improve mobility. Transparency, responsibility, efficiency and fairness in its actions are values inherent in public administration.
Citizens are encouraged to take part in everything related to ATM's plans, actions and programmes via the Mobility Council.
ATM's governing, management and advisory bodies contain representatives for the different organisations and administrations related to collective public transport, especially the Board of Directors and the Executive Committee.
Information on the consortium's funding can be found at www.atm.cat
ATM plans the infrastructures and services that are required to guarantee citizen mobility efficiently and effectively in line with the capability of the administrations responsible for financing them.
The master plans for infrastructures and for mobility, and follow-up reports on their implementation, can be found at www.atm.cat
The features of the system are public and published at www.atm.cat and on the portals of the main transport operators.
Information on the range of tickets, tariffs, integrated operators, integrated municipalities, the integrated map of the railway network and other characteristics can be consulted at www.atm.cat. Whenever the system is altered (such as incorporating new integrated services, new tickets or tariffs), specific announcements and alerts are provided using media that are suitable, effective and easy to understand.
ATM attends to any queries, complaints and suggestions sent by citizens regarding the integrated tariff system.
Queries and complaints are attended and answered within maximum 30 days and can be presented by either visiting the ATM offices (Muntaner, 315-321, 08021 Barcelona), by telephone (+34 933 620 020), by post (Muntaner, 315-321, 08021 Barcelona) or by email.
ATM draws up studies and statistics on mobility and regularly evaluates citizen satisfaction.
The TransMet Xifres statistics are updated every six months. The Workday Mobility Survey (EMEF) is carried out once a year.
It promotes actions to combat fraud together with the administrations and transport operators.
ATM promotes initiatives for sustainable, safe mobility by means of European projects, is present within industry organisations and holds the Sustainable, Safe Mobility Week, among other initiatives.
ATM takes citizen involvement into account when making decisions and undertaking actions.
The Mobility Council meets regularly as a forum for citizen participation.
Reports on studies to evaluate the mobility produced are sent within a period of one month. Other reports are always provided within the period established by the corresponding regulations for the sector.
ATM coordinates the publication of real-time information on public transport services by defining a standard with all the administrations involved.
It coordinates the information provided on more than 4,000 destinations with an informative environment of panels at stops and stations, websites and a range of apps by administrations and transport operators.