Frequently Asked Questions

All integrated transport cards expire at the end of February of the year after they were originally purchased. This applies to all cards except the quarterly cards, which expire at the end of March (regardless of whether the annual price review entails an increase, decrease or the maintenance of the price of the transport ticket).

In the case of an incident when stamping the card (non-valid ticket, illegible information, etc), you will need to seek assistance from the railway station staff, the bus driver or a customer service office. They will verify the incident and give you a replacement card with the same expiry date and number of remaining journeys as those of the faulty card.

The T-16 is a free integrated transport card for children and youths between ages 4 and 16 for the fare zone in which they live. If the child/ youth lives in one of the municipal areas of fare zone 1, you may request the card here. If he / she lives in one of the municipal areas of any of the fare zones between 2 and 6, you may request the card here. We explain it in this vídeo.

Once you have begun to use an integrated transport ticket, it cannot be exchanged. This rule is set forth in the corresponding regulations of the DOGC (Official Gazette of the Catalan Government) governing Fares.

Please use this link to consult the documents that you will need to present and where you request your invoice. Please remember that the original ATM transport tickets must be presented when requesting an invoice.

Even if you have the documentation with proof of purchase or an official report of the theft of a ticket in the case of a lost or stolen card, duplicate tickets and compensation are not possible.

The fact that the holder's National ID card number is printed on personalised cards (T-mes, T-jove, T-trimestre) serves only to accredit the ownership of the person carrying the card in case requested to do so by a transport inspector.

Magnetic band technology on paper support does not make it possible to render useless or cancel a card.

You will need to go to one of the discounted T-mes points of sale. Click hereto find one. There are certain restrictions to the sale of the discounted T-mes ticket. If the system does not accept a sale in your name, it may be due to the fact that the minimum term between purchases has not elapsed or the certificate that you presented to prove you employment situation has expired. For any other cases, please use this form to explain them to us.

The social discounts for the elderly or disabled are not the competence of the ATM. Below you will find a list of links that may be of interest to you:

If you are under age 16, you can travel for free, using the T-16 card. If you are under age 25, you may use the T-jove card. If you are a member of a single-parent family or a large family or if you are unemployed, please consult the integrated transport cards with specific discounts. Click here to view them.

The conditions of the service provided by the companies operating within the integrated system depend on the companies themselves and on their supervising public administration (the Government of Catalonia for inter-city services, the Metropolitan Area of Barcelona for metropolitan services, and the specific municipalities in the case of urban services). You will find the contact information of the companies of the integrated transport service here.

You may also contact:

  • The Government of Catalonia - form.
  • The Metropolitan Area of Barcelona (AMB) - form.

If you haven't found an answer to your query, send it to us via this form.

 

 

Last updated of this page (17/07/2018)