Requesting receipts for integrated tickets

Receipts are issued only for ATM integrated tickets; receipts for tickets from other transport operators must be requested directly from those operators.

No receipts are given for integrated tickets that are more than five years old.

 

Documents required:

  • The original ATM integrated tickets
  • Personal details:
    • Name of the person or company.
    • ID card number/Foreigner's number/Tax ID number.
    • Address.
    • E-mail address (If you prefer, we can send you the invoice by mail).

 

Where the receipt can be issued:

  • TMB
    Universitat and Punt La Sagrera points: working days, Monday to Friday, 8am to 8pm.
    Diagonal point: working days, Monday to Friday, 8am to 8pm; Saturdays 9am to 2pm and 3 to 7pm. Sundays and public holidays, 9am to 2pm.
  • FGC
    Pl. Catalunya Customer Care Centre: working days, Monday to Friday, 8am to 8pm.
    Pl. Espanya Customer Care Centre: working days, Monday to Friday, 9am to 2pm and 4 to 6.30pm.
  • TUS Mobility Office
    Sabadell, Carrer de la Borriana, 33-35: working days, Monday to Friday, 8.30am to 1.30pm and 5 to 8pm. Closed Monday afternoons. Saturdays, 10am to 1.30pm.
  • ATM Office:
    • In person: Carrer de Muntaner, 315-321, Barcelona. Monday to Thursday, 9am to 2pm and 3.30 to 5.30pm; Friday, 9am to 2pm. Depending on the number of tickets presented, no assurance can be given that the receipt will be issued immediately.
    • By post to the following address: a ATM, “Sol·licitud de Factura”, ATM, Muntaner, 315-321, 08021 Barcelona. You need to send the original integrated tickets by ordinary mail, together with the applicants personal details. After a few days you will receive the receipt and the integrated tickets at the address provided.
Last updated of this page (13/07/2016)