Expiry dates, exchanges and points of sale

Expiry dates for integrated tickets from 2016

All integrated tickets acquired in 2016 exceptionally may be used until 31 December 2017.

For more information, click here »

Exchanging integrated tickets

Transport tickets that do not work due to a fault in the validation machines can be exchanged..

However, the following situations do not entitle the ticket holder to any exchange or refund:

  • Tickets damaged by passengers.
  • Expired or partially used tickets.
  • Lost or stolen tickets (including personalised travel cards).

Points of sale

Tickets can be bought at stations for the underground, tram, Ferrocarrils de la Generalitat de Catalunya and Rodalies de Catalunya, at inter-urban bus stations, at the customer service offices of integrated transport companies, at ServiCaixa terminals, at tobacconists and pools and lottery kiosks, at newsagent kiosks and other associated establishments.

To acquire discounted FM/FN transport tickets you need to present the following certifying documents (originals and valid) at the point of sale:

  • Identity card, residence card or passport.
  • The single parent or large family card (family or individual card) issued by the Generalitat de Catalunya or the large family card issued by any other autonomous community.

At the time of sale, the customer service centre will note down, on the transport card, the number of the identity card, residence card or passport of the holder and the number of the card for the single parent or large family.

Both when buying the transport card and when first stamping it, those benefitting from the discount must have a valid document proving their identity (the holder's identity card, residence card or passport) and the document certifying they are a member of a single parent or large family of a general or special category.

Even if you stop being a member of a single parent or large family of a general or special category, you can continue to use the FM/FN transport card provided the documentation is verified that certifies you were a member at the time of buying and first stamping the ticket.

The points of sale for transport tickets with an FM/FN discount are the customer service centres listed below:

TMB
Tel.: 902 075 027.
At the stations of Diagonal (L5), La Sagrera (L1) and Universitat (L1).

FGC
Tel.: 012.
At the stations of Pl. de Catalunya and Pl. d'Espanya.

RODALIES DE CATALUNYA
Tel.: 012.
Tel.: 900 410 041.
At all station ticket offices.

BUS STATIONS
Barcelona Nord: c/ d'Ali Bei, 80. Tel.: 902 422 242 (ALSA).
Granollers: av. del Parc, 2. Tel.: 938 707 860 (Sagalés).
Igualada: pg. de Verdaguer, s/n. Tel.: 938 044 451 (La Hispano Igualadina).
Manresa: c/ de Sant Antoni Maria Claret, s/n. Tel.: 938 746 800 (Castellà).

MOBILITY OFFICES
Sabadell: c/ de la Borriana, 33-35. Tel.: 937 270 090 / 937 481 514 (TUS).
Sant Feliu de Llobregat: ctra. Laureà Miró, 426. Tel.: 936 325 133 (Soler i Sauret).
Terrassa: c/ d'Iscle Soler, 9. Tel.: 937 882 332 (TMESA).

  • Barcelona
    • Catalunya
      FGC Station. Tel. 012
      Catalan “Rodalies” Station. Tel. 012 / 900 41 00 41
    • Diagonal L5
      TMB Station (Rosselló entrance). Tel. 902 075 027
    • Spain
      FGC Station. Tel. 012
    • La Sagrera L1
      TMB Station (Hondures entrance). Tel. 902 075 027
    • Universitat L1
      TMB Station (Pelai entrance). Tel. 902 075 027
  • Granollers
    Bus station. Av. del Parc, 2 (Sagalés).
    Tel. 938 707 860
  • Igualada
    Bus station. Pg. Verdaguer, s/n (La Hispano Igualadina).
    Tel. 938 044 451
  • Manresa
    Bus station. C/ de Sant Antoni M. Claret, s/n (Castellà).
    Tel. 902 026 028
  • Mataró
    Catalan “Rodalies” Station.
    Tel. 012 / 900 41 00 41
  • Sabadell
    Mobility office. C/ de la Borriana, 33-35 (TUS).
    Tel. 937 481 514
  • Sant Feliu de Llobregat
    Mobility office. Ctra. Laureà Miró, 426 (Soler i Sauret).
    Tel. 936 325 133
  • Terrassa
    Mobility office. C/ d'Iscle Soler, 9 (TMESA).
    Tel. 937 882 332
  • Vic
    Bus station. C/ de Pare Gallissà, 4 (Sagalés).
    Tel. 938 892 577
  • Vilafranca del Penedès
    Catalan “Rodalies” Station.
    Tel. 012 / 900 41 00 41
  • Vilanova i la Geltrú
    Catalan “Rodalies” Station.
    Tel. 012 / 900 41 00 41

For more information, refer to the brochure “Public transport grants for unemployed people".

Consult the website www.t-16.cat.

For more information click Point of sale campaign »

 

Last updated of this page (06/04/2017)